Straight answers.
If something isn’t covered here, ask us. We’d rather tell you we don’t know than guess.
What is NAD+?
NAD+ stands for nicotinamide adenine dinucleotide. It is a naturally occurring coenzyme found in every living cell and plays an important role in processes including cellular energy metabolism, cellular communication and DNA maintenance.
What is the PURENAD+ pen?
The PURENAD+ pen is a reusable delivery device designed to work with compatible replacement cartridges. When your cartridge is finished, you keep the pen and replace the cartridge instead of buying another complete device.
What makes PURENAD+ different?
PURENAD+ combines a premium reusable pen, separately available replacement cartridges and a straightforward at-home system. Our focus is on thoughtful design, convenience, responsible education and a simpler ongoing experience.
Why is this cheaper than the alternatives?
Because the markup was never the molecule. We have no clinic to run, no consultation to charge for and no showroom to pay for. The compound costs what it costs; much of this category’s pricing is overhead and marketing spend recovered per unit.
Do I need to buy another pen every time?
No. The PURENAD+ pen is designed to be reused. When required, you retain your existing pen and purchase the correct compatible replacement cartridge.
Are replacement cartridges available separately?
Yes. Compatible replacement cartridges can be purchased separately, meaning there is no need to replace the entire pen each time.
What is included with the PURENAD+ system?
Your product page will clearly show everything included with your chosen system. Please check the contents carefully before ordering, as starter systems and refill options may differ.
Is PURENAD+ suitable for beginners?
The pen has been designed to provide a straightforward experience. However, it remains an injectable product and must only be used after reading the complete instructions and obtaining any appropriate professional guidance.
How do I use the PURENAD+ pen?
Complete product-specific instructions will be supplied explaining preparation, cartridge installation, operation, storage and safe disposal. Always follow these instructions carefully and never rely solely on general information found online.
How much NAD+ should I use?
There is no universal amount suitable for everyone. Only follow the directions provided specifically for your product and personal circumstances by an appropriately qualified professional. Never estimate or independently change your amount or frequency.
Is the PURENAD+ pen pain-free?
Individual experiences vary, so a completely pain-free experience cannot be guaranteed. Comfort can be affected by personal sensitivity, the needle used and administration technique.
How quickly will I notice a difference?
Individual experiences vary, and no result or timeframe can be guaranteed. Research into the outcomes of injectable NAD+ remains developing.
Will PURENAD+ improve my energy?
NAD+ has an established biological role in cellular energy metabolism. However, this does not mean an injectable product is guaranteed to make an individual feel more energetic or treat persistent tiredness.
Does NAD+ reverse ageing?
No product should be presented as reversing the ageing process. NAD+ is involved in cellular processes studied in healthy-ageing research, but evidence for specific outcomes from injectable NAD+ remains limited and continues to develop.
Can PURENAD+ treat fatigue, brain fog or other medical conditions?
PURENAD+ should not be used to diagnose, treat, cure or prevent a medical condition or as a replacement for medical care. Anyone experiencing persistent fatigue, cognitive changes or other symptoms should consult a qualified healthcare professional.
Who should not use PURENAD+?
Suitability depends on individual circumstances and the final product guidance. Injectable wellness products may be unsuitable for anyone under 18, pregnant or breastfeeding, allergic to an ingredient or living with certain medical conditions. Anyone taking medication, receiving cancer treatment or managing a significant health condition should obtain medical advice before considering use.
Are there any possible side effects?
Any injection can cause temporary redness, tenderness, bruising, swelling or irritation at the administration site. Additional reactions may depend on the formulation and individual. Read the complete safety information supplied with your product. Stop using it and seek medical advice if you experience an unexpected reaction.
What should I do if I experience a serious reaction?
Stop using the product and seek medical advice. If you experience difficulty breathing, facial or throat swelling, collapse or another suspected emergency, call 999 immediately.
Can I share my PURENAD+ pen?
No. Your pen, cartridges and associated components are intended for individual use and must never be shared with anyone else.
Can pen needles be reused?
No. Compatible pen needles are single-use items. Each needle must be disposed of immediately after use in an approved sharps container.
How should I dispose of used needles?
Place every used needle directly into an approved sharps container. Never put loose needles into household waste or recycling. Your local council, pharmacy or healthcare provider can advise on sharps-collection arrangements.
What should I do if my pen or cartridge is damaged?
Do not use any pen or cartridge that appears damaged, compromised or defective. Contact PURENAD+ support and retain the packaging, batch details and photographs so the issue can be investigated.
How should PURENAD+ cartridges be stored?
Always follow the storage instructions printed on the product packaging. Do not use a cartridge that has been frozen, damaged, improperly stored or kept beyond its stated expiry date.
How is it delivered?
Free next-working-day courier across the UK, insulated with a reusable cool pack. Cartridges go in the fridge on arrival; everything else is fine at room temperature.
Can I travel with my PURENAD+ pen?
This may be possible, but requirements vary between airlines and destinations. Check relevant travel regulations and ensure the product remains within its required storage conditions. Used needles must be carried in an approved sharps container.
Where can I find the batch number and expiry date?
Batch and expiry information can be found on the product or cartridge packaging. Check these details before use and never use a product after its stated expiry date.
What if the certificate doesn’t match my batch?
We publish per batch rather than per product line. If you ever find a discrepancy, email us and we will refund in full without asking you to return anything.
How can I contact PURENAD+?
Contact the PURENAD+ team through the website contact form or using the email address provided on our contact page. Include your order number when contacting us about an existing purchase.